Refund policy


SLUNKS Refund, Returns & Shipping Policy
Last updated: September 15, 2025

 Processing & Shipping Times

  • Most orders ship within 3–4 business days for processing before leaving our facility.

  • Peak periods (holidays, launches, sales): Please allow 4–7 business days for processing.

  • Processing times are separate from carrier transit times.

Carrier Responsibility & Delays

Once an order is handed to the carrier (e.g., USPS/UPS), transit timing and delivery scans are controlled by the carrier. SLUNKS is not responsible for carrier delays, missed delivery estimates, or packages lost due to carrier error or address issues provided at checkout.

  • For real-time tracking or to open a claim, please contact the carrier directly with your tracking number.

  • If your package appears stalled or delayed, most carriers resolve within a few business days. If it does not arrive after that, contact us at customerservice@getslunks.com so we can help guide next steps.

Address Accuracy & Changes

Please confirm your shipping address at checkout.

  • Mistyped or incomplete addresses, forwarding requests, or refused deliveries may result in the package being returned to us. We can reship once received; additional postage may apply.

  • Address changes are not guaranteed after an order is placed. If you need an update, reach out immediately—if your order has not shipped, we’ll do our best to help.

Delivery Issues (Lost, Damaged, or Marked “Delivered”)

We want you to get your order—here’s how we handle delivery hiccups:

  • Marked “Delivered” but not received:

    • Check with household members, neighbors, building staff, or the carrier.

    • Many carriers mark “delivered” up to 24–48 hours before the package actually arrives.

    • If still missing after 48 hours, contact the carrier and email us within 7 business days of the scan.

  • In-transit with no scans:

    • If no movement for 7 business days (domestic) or 14 business days (international), contact the carrier to open an investigation and let us know.

  • Damaged on arrival:

    • Email us within 7 business days with your order number and photos of the product, packaging, and shipping label.

  • Porch theft: Unfortunately, theft after carrier delivery confirmation isn’t covered by SLUNKS. We recommend choosing a secure delivery location, using pickup services, or requesting signature confirmation when available.

Resolution options (replacement, store credit, or refund) are determined case-by-case after the carrier’s investigation and product availability.

International Orders, Duties & Delays

International shipments may face customs/clearance delays beyond our control.

  • Customers are responsible for all local taxes, duties, and import fees.

  • Transit times do not include time held in customs. If delayed, check your tracking and contact your local carrier/customs office.

30-Day Returns

We offer returns within 30 days of delivery. If you are not satisfied with your item(s), you may return them for a full refund, subject to the conditions below.

Return conditions:

  • Item must be unused and in original packaging

  • Item must be in the same condition as received

  • All sale items are final sale and not eligible for returns, refunds, store credit, or exchanges

Exclusions

The following items are not eligible for return, refund, store credit, or exchange under any circumstances:

  • Hats

  • Slunkinis & bikini bottoms without the original hygienic liner

  • Sale items

  • Limited Drops & Event Exclusive Products (including all holiday and one-time releases)

Exchanges

Exchanges must be requested within 30 days of delivery. Options include:

  • Exchange for the same item in a different size or color (if available)

  • Exchange for a different item of equal or lesser value (price differences will be refunded or charged)

To begin, visit the SLUNKS Returns Center or email customerservice@getslunks.com.

Return Shipping

  • Domestic orders: If approved, you will receive a prepaid return label and a return authorization number.

  • International orders: We do not provide return labels. Please use a reliable carrier with tracking to ensure delivery.

Refund Timeline

Refunds are processed within 3–5 business days after we receive and inspect your return. Refunds are issued to the original payment method.

Order Issues & Unclaimed Items

If your order cannot be fulfilled due to inventory issues, damage, incorrect shipping details, or is not picked up:

  • We will attempt to contact you. You have 30 days from our first outreach to respond with one of the following:

    • Refund to your original payment method

    • Store credit

    • Exchange for an item of equal value

If we do not hear from you within 30 days, your item(s) may be restocked, and we will no longer be able to issue a resolution.

Pickup Orders: In-person pickup is available by appointment:

  • Monday–Thursday: 11 AM – 3 PM
    Please note holiday closures and events may affect availability. Contact customer service to schedule and confirm pickup location.

We recommend picking up your order within 1 week of fulfillment to avoid delays or cancellation.

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